Orders are typically insured against loss or damage up to $50. We try to ship with the most economical methods. All of our items are packaged with care in protective mailers or boxes. SHIPPING CHARGES The shipping charges include the packaging and postage. GIFT NOTES If you would like a special note included with your order, please make a request prior to checkout and include what you would like the note to say. If for some reason, you do not want your order packaged using used materials, please contact us. If you would like us to include a paper copy, please make a note requesting one at checkout.

For custom orders and made on demand items, please allow 2-3 weeks.ĮNVIRO-FRIENDLY We do not typically include paper invoices with orders. PROCESSING Please allow up to 2-3 business days for items to be processed for shipping unless specified otherwise after checkout. The Captain's Pineapple will not be responsible for items shipped to an incorrect address at the fault of the buyer. SHIP-TO Please double-check that the shipping address you provide is correct, as this is a common reason for loss of items. If it hasn't shipped, we are happy to cancel and refund your money.ĬONTACTING US Please direct all questions and concerns to us through the contact form on the contact page. If this happens to be the case, we will contact you with further information.ĬANCELLATIONS If, for some reason, you must cancel your order, please notify us immediately by e-mail or via the contact form on the contact page referencing your order number. Due to variations in the materials and availability of supplies, we may not have the exact materials/supplies to repair or match your products.

If you received any items broken or damaged from shipment, please contact us within 3 days of delivery to replace/repair your damaged item(s) via the contact form on the contact page. It is very important to us that you are satisfied with your order. WE DON'T ACCEPT RETURNS But please contact us if you have any problems with your order.ĮXCHANGES Because of the nature of these items, unless they arrive damaged or defective, we can't accept exchanges for:Ĭustomers may be responsible for return shipping charges, re-shipping charges, and any additional costs that may apply. Request a cancellation within: 24 hours of purchase Ship items back within: 7 days of delivery EXCHANGES AND CANCELLATIONS Contact us within: 3 days of delivery

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